CVS Health is Fortune 4 health solutions company that delivers care like no one else can. Their mission is to help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health.
01.Conduct competitor research / document best-practices. |
02.Create prototypes to validateideas and conduct user testing. |
03.Drive design from wireframes to polished visual designs. |
CVS did not have an easy way to surface previously purchased items to their customers.
We had an opportunity to help millions of customers save time and money by introducing an "Easy Reorder" shopping experience.
As the lead designer, I was responsible for creating user flows, wireframes and a prototype for user testing. I was also responsible for driving design from sketches to polished designs while taking into account several use cases (with/out ExtraCare card, FSA eligible items, Free Shipping) and various error states (out-of-stock, limited quantity).
A personalized, convenient, industry-leading shopping experience for 44 million customers.
3%+Increase in the number of items added to basket / shopping cart. |
"I’ve had the pleasure of collaborating with Hugo on several projects at CVS Health that touched our website and mobile app. His ability to understand complex business requests and quickly bring them to life through design is top notch. His attention to detail and focus on the customer is second to none. Hugo would be a great asset on any team!"
© Hugo Faustino
