Fidelity helps over ~40 million people feel more confident in their most important financial goals, manages employee benefit programs for nearly 23,000 businesses, and supports more than 3,600 advisory firms with innovative investment and technology solutions to grow their businesses.
01.Conduct competitor research / document best-practices. |
02.Create prototypes to validateideas and conduct user testing. |
03.Drive design from wireframes to polished visual designs. |
Fidelity's login screen offered too many links resulting in many locked accounts and thousands of calls to the help desk.
We had an opportunity to increase customer satisfaction and reduce customer support costs by simplifying the login experience for millions of users.
As the UX lead, I was responsible for:
Authentication rates have increased by 4% for each 1% improvement, Fidelity saves approximately $1.5 million dollars annually.
4%+Increase in authentication rates. |
$1.5M+Savings/year for each 1% improvement. |
"Hugo was assigned to my project and on his first day, we shipped him off to Salt Lake City to attend a 3 day requirements session. He was on the hook for a HUGE project. He jumped right in and made contributions immediately. He is diligent and detail oriented, can juggle multiple balls in the air, and always has the client's satisfaction front and center."