Citizens delivers a broad range of financial services to over five million individuals, companies, non-profits, and institutions.
Based on the latest research, users were having a hard time distinguishing snackbars from the rest of the content on the screen (not enough contrast).
We had an opportunity to explore user preferences around snackbars and ensure that users know when they have successfully enabled biometric login.
User insights from testing provided us with a clear direction for updating our global messaging framework.
The green snackbar was selected as the final design as it provides more contrast than the existing snackbar.
50%+Increase in snackbar visibility during user testing.
"Thank you, Hugo, for being an excellent teammate on the National Banking initiative. You have continued to connect and collaborate with your peers and have been an active contributor. You share your work and include others in your process, and share your insights."