Google is the most popular search engine in the world, serving over 5 billion searches per day.
Users are drowning in the information overload era, they have too many passwords and digital artifacts spread across websites.
Google is uniquely positioned to provide billions of users with a single place to manage and organize their digital life across Google and the web.
We kicked-off the project with a design sprint to redesign Google's Account Settings. Initially, we were briefed by key product groups and executive leaders to get an understanding of the business/operational goals, project scope and timelines.
Then we split up into two teams and created high-level concepts (sketches/paper prototypes) for each persona. Shortly after, we presented our concepts and identified any overlapping user needs.
Then we formed into separate teams to iterate / refine concepts and capture possible use cases / scenarios.
Google is proactive and takes care of things for me:
Google understands intent:
Our initial digital explorations informed the interaction and visual design direction for Google's Account experience, where billions of users can see and manage their personal info, activity, security options and privacy preferences.
"Hugo's highly adept at cutting through static so he can surface – and solve – critical dimensions of design problems. He’s thoughtful, generous, and always displays grace under pressure – a great colleague and collaborator."