Recent Experience

2020 - Present

UX Strategy & Design Leader @ Citizens Financial Group

2018 - 2020

Lead Product Designer @ Cigna Healthcare

2010 - 2018

UX Consultant @ CVS, GE, Google, Fidelity Investments

2006 - 2010

Manager, Interactive/Technology @ Advertising Ventures, Inc.



Skills and Capabilities

Design Deliverables

  • Competitor Reviews
  • Customer Journeys
  • Heuristic Reviews
  • Personas
  • Prototypes
  • Requirements and KPI's
  • Sitemaps
  • Sketches
  • User Flows
  • User Scenarios
  • Visual Designs
  • Wirefames

Research

  • A/B Testing
  • Card Sorting
  • Participant Recruitment
  • Quantitative Surveys
  • Research Readout

Experience Design Tools

  • Abstract
  • Adobe Creative Suite
  • Axure
  • Figma
  • Invision
  • Miro
  • Mural
  • Sketch
  • Zeplin

© Hugo Faustino